• Logistics providers are increasingly adopting next-generation technologies like AI and robotics to enhance service delivery and operational efficiency. DHL, a multinational logistics company, has integrated robotics extensively in its warehouses, allowing for automation of repetitive tasks such as moving pallets and unloading containers. This shift not only complements human labor but also improves flexibility during peak demand periods, such as Black Friday, by enabling robots to handle tasks without the need for extensive training.

• In the food delivery sector, companies like Talabat are utilizing AI to enhance customer engagement through predictive analytics. By analyzing user behavior, Talabat aims to convert app users into paying customers by offering tailored recommendations. While the company is exploring the use of drones and robots for deliveries, regulatory challenges remain a significant hurdle. The emphasis on AI-driven solutions reflects a broader trend in the logistics and delivery industries, where technology is becoming essential for maintaining competitive advantage.