- Hulu, owned by Disney, faced significant technical difficulties during the live broadcast of the 2025 Oscars, resulting in tens of thousands of users being unable to access the service. This outage occurred at a critical moment, coinciding with the start of the ceremony, which Hulu was streaming for the first time. Reports indicated that over 34,000 users experienced issues within the first hour of the event, leading to widespread disappointment among fans who were eager to watch the awards live.
- The incident raises concerns about Hulu's reliability as a streaming service, especially during high-profile events that attract large audiences. Such outages can damage customer trust and satisfaction, potentially leading to subscriber churn. As competition in the streaming industry intensifies, with platforms like Netflix and Amazon Prime also vying for viewership, Hulu's ability to deliver seamless streaming experiences will be crucial for maintaining its market position and subscriber base.
Why it matters
The outage during a major event like the Oscars could harm Hulu's reputation and subscriber retention.